Communication is critical to employee engagement, especially for a company like Starbucks which currently has almost 150,000 full and part time employees. Your company may not be as large, but communication is a necessity for all companies.

Sara Presutto, Human Resources Director at Starbucks, shares the company’s strategies to building better communication between employees and also how that communication is used to enhance the team, the management and the company’s overall goals for success.

The communication method she describes in the video is referred to as Stop, Start and Continue. Employees are asked to meet with an HR representative, without their manager or immediate supervisor, and then employees are asked to share what they would like their manager to start doing, what they would like to see stopped and also what they would like to continue. It’s a completely anonymous process where the managers are then given the feedback from their team. Check out the video to learn more!